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Customer Multi Factor Authentication

Steps to Configure MFA

Step 1

Landing Page

Step 2
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Sign-in Window

Step 3
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After inputting username and default password, window prompts the

user to change password

Step 4
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Once password is changed, the  window asks for MFA

Step 5
MFA5.png

After clicking on next

Step 6

Install the Microsoft authenticator app and click Next

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Step 7

Go to your Microsoft authenticator app and add the account on it. When prompted for the type of account, select “Work or school”. Once that is done, click next and the following window pops up

MFA7.png
Step 8

On the Microsoft authenticator app, select “Scan QR code” and scan the QR code displayed on the screen. Once that is done, the account should be added to the Microsoft authenticator app

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Step 9

A notification is sent to the app to approve access to the account. Once approved, the screen on the right pops up

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Step 10

Another method is shown in the window where you can set up your phone number as well

MFA10.png
Step 11

Once the phone number is verified, a confirmation message will show up on the window

MFA11.png
Step 12

After clicking next, a success message is shown

MFA12.png
Step 13

After clicking “Done” a message asking if the customer wants to stay signed in is displayed

MFA13.png
Step 14

Upon clicking “Yes”, the MFA process has been completed and the user is shown the welcome window and can start using the platform
 

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For further queries, please contact support@tesserinsights.com or raise a support ticket 

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